Customer Success Specialist

Full time @Outposter in Support
  • Date Posted : November 1, 2023

Job Details

  • Experience 3 Years
  • Qualifications Bachelor's Degree
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Job Description

As a Customer Success Specialist, you will be working in a high-activity, high detail, and high-performance environment. You will work closely with customers, removalists, and internal client stakeholders to help take the stress out of moving for our many customers across Australia. This is a role that will challenge your multitasking and customer service skills daily and through great results will provide opportunities for growth into the future.


  • Engage with thousands of customers who’re looking to move house  
  • Effectively triage and understand each customer’s move requirements 
  • Offer moving solutions in line with a client service offering 
  • Own your own sales pipeline, from initial inbound inquiry (through various channels), follow up on conversion
  • Manage & maintain an effective volume of inquiry 
  • Have a high volume of communication with customers (SMS, phone calls and various channels)
  • Promote our services to these customers to make sales targets
  • Provide support and assistance to customers through their move  
  • Undertake administration duties to ensure smooth operations  
  • Develop effective relationships with clients and our staff  
  • Provide a high level of customer service  
  • Interact with all internal and external stakeholders with professionalism at all times
  • Identify ways to maximize the relationship with clients and deliver added value


  • Competent sales experience  
  • Ability to manage a fast-paced environment  
  • Excellent interpersonal/telephone skills and intuition  
  • Ability to multi-task and work under pressure  
  • Persistent approach to time management  
  • Strong and professional communicator  
  • High levels of enthusiasm, energy, and resourcefulness  
  • Excellent planning, organisation, and computer skills  
  • Enjoy working as part of a team  
  • Past experience in sales, logistics or anything that involves a high level of organisation skills preferred
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