Service Support Officer – Level 1

Full time @Outposter posted 1 month ago in Support
  • Date Posted : November 1, 2023

Job Details

  • Experience 3 Years
  • Qualifications Bachelor's Degree
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Job Description

The Level 1 Service Support Officer stands as the first point of contact, providing swift and efficient resolution to support tickets raised by our valued customers and users. This role requires a keen eye for detail and a commitment to troubleshooting, ensuring that each issue is addressed accurately and promptly to maintain optimal user satisfaction.

In addition to managing support inquiries, the officer vigilantly monitors our live operations dashboards. This proactive oversight ensures that potential operational anomalies are detected early, facilitating prompt intervention and minimizing service disruptions. Through these dual responsibilities, the Service Support Officer plays a pivotal role in upholding our commitment to reliability and outstanding customer service.

Requirements:

  • Ticketing System Expertise
  • JIRA/Atlassian
  • M365 Suite Familiarity
  • Basic Technical Troubleshooting
  • Operation Dashboard Management
  • Documentation Skills
  • Customer Service Acumen
  • Continuous Learning
  • Time Management
  • Technical Communication
  • Collaborative Teamwork
  • Problem Solving Prowess
  • Exceptional Communication
  • Attention to Detail
  • Adaptability
  • Team Collaboration
  • Customer-Centric Mindset

Preference

  • Australian Experience
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